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General Manager -Underground - KU Dining

Job summary:

Are you looking for a large scope general manager position? Do you want an entrepreneurial work environment, phenomenal schedule, and outstanding benefits? Join the award-winning KU Dining team as the General Manager of 'The Underground'. As a Retail General Manager,
you will drive strategic and daily operations for a high volume retail unit with integrity, accountability and operational foresight. We want a manager who can direct all KUDS policies and processes while providing a team with a positive work environment. This position will operate with a high level of fiscal responsibility in regard to sales initiatives and cost reductions. We want someone who enjoys being creative in driving sales, trying new concepts and assist in developing unit marketing campaigns.

The Underground is a multi-concept, high volume retail operation near the center of campus.   This lively addition to KU Dining offers seating for over 300 guests, employs 100 part time and full time employees, and offers daily challenges and rewards.  Team development, financial focus, and consistently high quality food are a must for success. 

Essential functions:
Financial - Accountable for the fiscal budget, revenue cost of sales, labor cost. Building and maintaining accurate records for product ordering, inventory, waste control and cash handling.
Human Resources -Responsible for recruitment, hiring, training, mentoring of all staff members and the maintaining of personnel records.
Marketing - Collaborate with the marketing department to produce customer experience and sales driven strategies.
Communication- Ability to effectively communicate operations with KUMU leadership, HR, staff and guests.
Food Quality and Guest Service - Maintain all necessary paperwork pertaining to licensed concepts in accordance with specific company/concept policy. Ensure that all food safety procedures are adhered to.
Operational Awareness- Stay goal oriented and use interpersonal routines to achieve these goals. Resolve challenges globally and permanently.

Minimum qualifications:
Minimum 5-years management experience in a dynamic, high volume organization
Experience with various types of large kitchen equipment including refrigeration, impinger ovens, steamers, and fryers.
Confirmed customer service experience
ServSafe certification or the ability to become certified within six months

Preferred qualifications:
Bachelor’s degree in Management, Foods and Nutrition or related field.
Validated management experience
Combination of quantity food service operations, retail sales, marketing, merchandising, ordering, purchasing, staffing, training,
cash handling and inventory control experience
Experience in successful operation of various computer systems used throughout a retail operation in addition to Microsoft applications
3 years P&L accountability

Benefits of working for the K.U. Memorial Unions

We want K.U. Dining teammates with a dedication to success and we will provide you with the opportunities necessary
to improve your skills. We believe you will find a home where you can grow with us. Check out some of our employee benefits below:

Set schedules with excellent hours
Paid Sick/Vacation leave
Paid holidays - working on holidays is in your past,
spend them with friends and family
Free meal benefit every single day that you work
Retirement plan - employer matching contributions of 8.5%
Exciting wellness plan
Employer sponsored medical/dental insurance
Promotional opportunities

Please submit a resume and cover letter with application. Full time employment with the Union Corporation is contingent upon satisfactory completion of a background check prior to being able to begin work.

This position is eligible for an employee referral bonus.


The University of Kansas Memorial Unions is an Equal Opportunity/Affirmative Action employer and prohibits discrimination on the basis of race, color, ethnicity, religion, sex, national origin, age, ancestry, disability, status as a veteran, sexual orientation, marital status, parental status, gender identity, gender expression, and genetic information in the corporation’s programs and activities. Retaliation is also prohibited by corporation policy. The Director of Human Resources has been designated to handle inquiries regarding the nondiscrimination policies and can be contacted at unionhr@ku.edu.